Get your game-face on!

At Casino New Brunswick, you’ll find an atmosphere that is a unique mix of friendliness and excitement in a modern entertainment complex, built specifically with comfort and enjoyment in mind.  Our employees are inviting, friendly and help convey a sense of fun that’s unique to the Maritimes.

Spanning 24,000 square feet, our Vegas-style casino is a hotbed of excitement. Our facility includes a multi-purpose Entertainment and Convention Centre, as well as a full-service Hotel and Spa.  

 Every job at Casino New Brunswick is important to the success of our business.

Hotel Night Auditor

Purpose of Job

To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends, if required and be able to work rapidly during busy periods while remaining calm and professional.

DUTIES and RESPONSIBILITIES:

• Oversee and participate in the prompt and courteous dealings of all guests as necessary including but not limited to:
  • Check-in & check-out (ensure effective check-in and check-out procedures are followed for individual and group/tour activity)
  • Addressing telephone and personal inquiries
  • Delivering luggage to guest rooms
• Keep supervisor promptly & fully informed of problems and unusual matters of 

• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms and deliver items to guests at their request
• Meet and exceed customer expectations by providing superior service and teamwork and effectively communicate any information or requests to co-workers to ensure teamwork  results in exceptional customer service
• Maintain rooms security by providing effective key control & confidentiality
• Record requests for special accommodations, suites and/or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodation requests, and ensure all Pre-registrations are done correctly
• Follows shift checklists to ensure all duties are completed in a timely manner.
• Must maintain proper balance and knowledge of daily transactions and float responsibilities

Significance:

• Read, follow-up and maintain daily logbook entries.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.
• To achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complaints are acted upon in accordance with hotel and company policy.
• To take every opportunity to be a “sales person” by actively selling special promotions and facilities available within the property in order to contribute to overall profitability.
• To assist with team member orientation and training within the department as required by hotel and company policy.
• To maintain standards of punctuality, uniform presentation and personal hygiene.
• To be aware of and comply with company and house rules.
• To contribute to cost control through energy conservation and proper usage of storage of all materials/equipment as per departmental standards and manufacturer’s instructions.
• To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operation.
• To assist with cleaning duties in order to maintain a clean and well-ordered work  area in line with hotel policy.
• Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
• Ensures hotel management is informed of all unusual problems or matters of significance.
• At all times projects a favourable image of the Hotel Casino New Brunswick to the public.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.
• Other duties as required.

Secondary Responsibilities

• Other duties that may be assigned by the guest service supervisor or GSM.

Working Conditions

• work evenings, weekends and holidays, We are an approved 24x7 operation
• Must be physically capable (i.e. work shifts, stand for long period of time)
• Must be 19 years of age or older

QUALIFICATIONS:

Education and Experience:

• High School Diploma
• Minimum 1 years experience in full service hotel preferred
• Must be fluently bilingual, English / French

Knowledge/Skills and Abilities:

• Basic computer Skills: Microsoft Word, Excel. Internet
• Knowledge of the area and surrounding attractions
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
• Must have working knowledge of voucher procedures, gift certificates
  • Must be 19 years of age or older
  • Must be available for shift work as the Casino Complex is an approved 24/7 operation.