FAQ

Q. What is the age of majority in New Brunswick?

Q. I have mobility issues. Does Casino New Brunswick have wheelchairs?

Q. How can I apply for a job at Casino New Brunswick?

Q. How can I request a donation or sponsorship for my event/cause?

Q. How do I book meeting space?

Q. Can I park my motor home overnight if I am playing at the Casino?

Q. I would like to surprise to my friend with an everything-included get away to Casino New Brunswick. How can I do this?

Casino

Q. What is the dress code at the Casino?

Q. Where can I find rules for table games?

Q. Do I have to pay taxes on my casino winnings?

Q. Do you have a Poker Room?

Q. How many slot machines do you have and what are the denominations?

Q. How do slot machines work?

Q. How can I register for a Poker tournament?

Q. Which table games are available at Casino New Brunswick?

Q. May I charge my casino expenses from cages to my room?

Q. Can I get free drinks when I am playing at the Casino, like I do in Las Vegas?

Q. Why can't I bring a bottle of water into the casino?

Q. What is the Rewards Club and can I join?

Q. What are some of the advantages of being a Rewards Club member?

Q. Why do some of my friends receive offers and I don't?

Q. My spouse loves gambling. But me? Not so much! What can I do while he/she is having fun in the Casino?

Q. What can I do if I or someone I know shows signs of problem gambling?

Hotel

Q. How can I check rates and reserve a room at the Hotel?

Q. I'm not sure what to bring! What amenities do you have in the rooms?

Q. Where can my children eat?

Q. What does my room rate include?

Q. Does the Hotel at Casino New Brunswick allow pets?

Dining

Q. What do your restaurants offer?

Entertainment / Shows

Q. How can I get tickets to a show?

Q. Sometimes I hear about a performer coming to Casino New Brunswick but I don't see it on your website until later. Why is that?

Q. I am having issues with my login for purchasing tickets?

Q. How can I suggest an act for the Centre?

Q. Do you have to be 19+ to see shows at the Centre?

Q. Can I take pictures during a show?

General

What is the age of majority in New Brunswick?

In New Brunswick, you must be 19 or older to enter the Casino and to be served alcohol. Government-issued photo identification is required.

I have mobility issues. Does Casino New Brunswick have wheelchairs?

We do have a small number of wheelchairs available for use on the premises, upon request. Please inquire at Guest Services upon your arrival.

How can I apply for a job at Casino New Brunswick?

Casino New Brunswick is one of the region's largest private employer and we are often looking for talented and enthusiastic team members. We offer a wide range of positions- from administrative to front line. We encourage you to send your resume in confidence to jobs@casinonb.ca.

How can I request a donation or sponsorship for my event/cause?

Casino New Brunswick prides itself on giving back to the community. Throughout the year, we give through event sponsorship and donations. In order to be fair and equitable, we ask that all requests be submitted through a form on our web site. We decide by committee and follow a set of guidelines you can read on the Community Partnerships page of the site. We encourage you to send the request far in advance as the selection committee meets on a monthly basis.

How do I book meeting space?

To find out about the spaces available for meetings, conventions or conferences, please contact our Sales & Catering office Events@CasinoNB.ca.

Can I park my motor home overnight if I am playing at the Casino?

Casino New Brunswick welcomes overnight guests travelling in motor homes. We have identified a section of our parking lot where you can park and set up for the night. Once you arrive, check with Security at the main Casino entrance and they will direct you to the designated area.

I would like to surprise to my friend with an everything-included get away to Casino New Brunswick. How can I do this?

The best way to treat a friend or loved one at Casino New Brunswick is to offer a gift card. You can purchase a card in any denomination and it can be used throughout the facility, including hotel, spa, restaurants and in the Casino. You can purchase your gift card at the Casino Gift shop in the main Casino lobby. If you prefer, you can call and reserve an "experience" and put it on your credit card. Also, our concierges go the extra mile: flowers? Champagne? Musicians? You got it!

Casino

What is the dress code at the Casino?

Casino New Brunswick has a fairly liberal dress code. When you visit, you will likely see people who are dressed for a night on the town and others who are wearing casual shorts and t-shirts. While we like to promote a pleasant, classy atmosphere, we also want our guest to feel comfortable. Shorts, jeans and collarless shirts are permitted.

Where can I find rules for table games?

Table game rules are posted on the casino floor, near the games but you can also request to see a printed copy of the rule sat the Pit stand.

Do I have to pay taxes on my casino winnings?

No, In Canada, casino winnings are NOT subject to tax at the source.

Do you have a Poker Room?

Casino New Brunswick has 5 tables in its Poker room which is open 7 days a week. You'll enjoy a variety of poker limits with full service amenities such as food and beverage service and dedicated plasma HD televisions. You can check out our tournament schedule at casinonb.ca.

How many slot machines do you have and what are the denominations?

Casino New Brunswick has over 550 of the most popular and high tech slot machines in the industry. Denominations range from $0.01 all the way up to $5.

How do slot machines work?

Casino New Brunswick has over 550 of the most popular slot machines available. Contrary to popular belief, slot machines operate on a random number selection basis, much like the lottery. When you hear people say their machine is ''due'' to pay out, this is not accurate. Slot machines payouts at Casino New Brunswick average between 88 and 94%.

How can I register for a Poker tournament?

You can register in person or reserve a spot with your credit card by calling Guest Services at 506.859.7775.

Which table games are available at Casino New Brunswick?

Blackjack, Baccarat, Roulette, Craps, Ultimate Texas Hold'em and Let It Ride are all available here. You can also enjoy the exclusive services of our High Limit Room.

May I charge my casino expenses from cages to my room?

Cage expenses must be settled on the gaming floor.

Can I get free drinks when I am playing at the Casino, like I do in Las Vegas?

We are happy to be able to offer you complimentary coffee, tea, fountain soft drinks and hot chocolate. Provincial liquor laws don't allow us to offer free or deeply discounted alcoholic beverages.

Why can't I bring a bottle of water into the casino?

Casino New Brunswick's license to serve alcohol prevents us from allowing any beverage onto the gaming floor. This includes bottled water and soft drinks.

What is the Rewards Club and can I join?

Casinos around the world have rewards-type programs that allow them to recognize regular players. Joining the Club is quick, easy and FREE! You can join in person or download, print and fax the application form found at casinonb.ca. To receive your card, you must show a government-issued photo ID.

What are some of the advantages of being a Rewards Club member?

Membership has its privileges! Rewards Club members enjoy special promotions and receive offers in the mail. The more you play, the greater your rewards for promotions, concert tickets, special event invitations and discounts on many of the amenities we offer.

Why do some of my friends receive offers and I don't?

Offers are based solely on your level of play. Each time you use your Rewards card to play, your play is recorded on your account.

My spouse loves gambling. But me? Not so much! What can I do while he/she is having fun in the Casino?

Great question! Why not carve out a little time for yourself at the Spa? Our spa is one of the most luxurious in Atlantic Canada. Peruse the full Spa menu at /english/explore-the-casino/spa/. You can also relax in our pool located in the Hotel. Want to get out and see the sites? The Hotel concierge or our Friendly Guest Services agents will be happy offer suggestions and arrange for you to see other attractions or do a bit of shopping in the Greater Moncton area!

What can I do if I or someone I know shows signs of problem gambling?

Casino New Brunswick is committed to offering resources for people who are addicted to gambling. We have a responsible Gaming on site which serves as a resource centre for people who are looking for free, confidential information about gambling addiction. You can also get more information by visiting the Government of New Brunswick's gambling information site at http://www.gnb.ca/0378/gambling-e.asp. Or you can call the toll free, confidential information line: 1-800-461-1234.

Hotel

How can I check rates and reserve a room at the Hotel?

You can do this through this website by clicking on the Make a Reservation tab. Or you can call 1.877.859.7775 and speak to one of our friendly reservations agents.

I'm not sure what to bring! What amenities do you have in the rooms?

Our beautifully-appointed rooms include a 300 thread-count sheets, a 37" LCD TV with movies on demand, complimentary wired or wireless Internet, a Keurig coffee machine and coffee, a hair dryer, an iron and ironing board, a large desk.

Where can my children eat?

Since both Casino restaurants -the Buffet and Moose's Wild Pub--are located directly on the gaming floor, access is restricted to guests who are 19 and older. In order to accommodate families, we do offer a children's room service menu at great prices.

What does my room rate include?

Besides having handy access to our Vegas-style gaming floor, you receive free parking as well as unlimited wireless or wired internet at no charge.

Does the Hotel at Casino New Brunswick allow pets?

Yes! We are pleased to inform you that our hotel is pet-friendly. There is a $30 charge for keeping 4-legged friends in your room and a maximum of 2 pets per room.

Dining

What do your restaurants offer?

Casino New Brunswick is happy to offer you two great dining choices. Our Buffet is open daily and provides a great selection of delicious and varied food choices. Moose's Wild Pub offer traditional pub fare …with a twist. Enjoy a great selection of classics such as a Club sandwich or Fish and Chips or be adventurous and try our Famous Moose Burger (16oz of charbroiled beef) or Lobster and Chicken Pot Pie! Check our website regularly for updates on our Theme nights and specials!

Entertainment / Shows

How can I get tickets to a show?

There are 3 convenient ways to purchase tickets for events at The Centre at Casino New Brunswick: in person at the Gift Shop (main Casino entrance), by phone 1-866-9-get-tix (1-866-943-8849) or log on 24-hours a day to www.ticketbreak.com/casinonb

Sometimes I hear about a performer coming to Casino New Brunswick but I don't see it on your website until later. Why is that?

We announce shows as soon as we can confirm the details. Sometimes, concert promoters release information to local media before we have the final go-ahead to publicize the event. Once you see a show listed on our Entertainment page and are able to buy tickets, the show has been confirmed!

I am having issues with my login for purchasing tickets.

TicketBreak is the company that sells and administers tickets on behalf of Casino New Brunswick. If you are having problems, you can reach them at s support@ticketbreak.com or Toll-Free # is: 1 (866) 9-GET-TIX or 1-866-943-8849.

How can I suggest an act for the Centre?

We welcome your suggestions and we do listen! You can email your suggestions to info@casinonb.ca and they will be sent directly to the Centre's Entertainment and Production Manager. Casino New Brunswick considers a variety of factors when selecting entertainment.

Do you have to be 19+ to see shows at the Centre?

Most shows at The Centre are not restricted to those who are 19 years of age or older. The event description will clearly state whether or not an event is all ages or not. Casino New Brunswick reserves the right to determine whether an event will be 19 years of age or older. The Centre is attached to the Casino but has its own entrance, completely separate from the Casino.

Can I take pictures during a show?

The Centre at Casino New Brunswick has a "no camera or video" policy for all shows. These rules are meant to protect artist copyright and we are bound by contract to enforce the rules as best we can.

Contact Us

Call: 1.877.859.7775
  or
  506.859.7770
Fax: 506.859.7771
Email: Info@CasinoNB.ca

Casino Hours of Operation

WEEKENDS OPEN 24 HOURS (from 7am Friday to 3am Monday)
Monday - Thursday ... 7am - 3am
Table Games Hours
Sunday - Thursday 12:00pm to 3:00am
Friday and Saturday 12:00pm to 6:00am

Casino New Brunswick is pleased to offer our guests complimentary bottled water, coffee, tea and hot chocolate